CURO Transatlantic Limited – in Administration

Unfortunately due to the recent UK outbreak of COVID-19, following the guidance from the UK government and in the interest of the health and well-being of both our staff and wider communities, we have had to take the decision to suspend the CURO customer service telephone lines from 5pm on Friday 20th of March. We sincerely apologise for the inconvenience this may cause.

At this moment we are unable to provide a timescales as to when customer service telephone lines may be available again, as such, we would advise all customers who wish to contact us that the FAQ section of our website provides updates and answers to most common queries at Alternatively customers may contact our customer service team through email at

CURO Transatlantic Limited (in Administration) - "CTL"
Court number 1418 of 2019
Joint Administrators - Howard Smith and Ed Boyle

Howard Smith and Ed Boyle were appointed as Joint Administrators of CURO Transatlantic Limited on 25 February 2019. CTL was a provider of short-term, high-cost consumer finance and traded exclusively in the UK under two brands: WageDayAdvance and Juo Loans.

Immediately following their appointment, the Joint Administrators concluded a sale of the business and the majority of the assets of CTL to Shelby Finance Limited ("Shelby"). As part of this sale, a proportion of CTL's outstanding loan book was purchased by Shelby.

A sale of CTL's remaining customer loan book has also now been concluded with Lantern Debt Recovery Services Limited ("Lantern").

The Joint Administrators have emailed customers whose loans have been sold, and customers will have also been contacted separately by Shelby or Lantern (as relevant) who are administering these loans from now on.

The Joint Administrators contacted by email all customers who were identified as being potentially entitled to redress from CTL using CTL’s Claims Calculator, to inform them of their potential claim in the Administration.

The Joint Administrators set a deadline for customers to submit redress claims in the Administration as 23:59 hours on 31 August 2019. We sent reminder emails to all customers identified as potentially having a redress claim in the Administration, who were yet to submit a claim, in the week commencing 29 July 2019.

The deadline for customers to submit redress claims in the Administration has now passed, and any claims attempted to be submitted following this date are unlikely to be considered by the Joint Administrators.

Customer FAQs can be accessed through the link on the right-hand sided of this page (and can be downloaded below). These FAQs have been prepared to provide guidance across a number of typical queries, including repaying a loan, credit history updates, entitlement to redress, and submitting a claim in the Administration.

A selection of FAQs that you may find helpful, which are also included in the full list, are:

  • Q: I have submitted my claim already but want to update my personal details – how can I do this?
  • Q: Can I still submit my claim now?
  • Q: Will my credit history be affected if I have been unable to make my regular payments against my loan, following the administration?
  • Q: I have sent an email to the customer service centre and haven’t received a response yet. Will you deal with my query?

Specific mailboxes have been set up if you have any of the following queries:

Alternatively, specific mailboxes have been set up if you have any of the following queries:

Alternatively, the customer service centre can be contacted by calling 0330 094 5695 or emailing

Please note, the customer service centre is currently receiving a high volume of enquiries. Please therefore review the Customer FAQs available on this website to see if your query can be dealt with before contacting the customer service centre.

Statutory notices and reports

Frequently Asked Questions 
Press release 
Right to elect to become an opted-out creditor 
SIP 16 Memorandum 
Right to elect to revoke their decision to become an opted-out creditor 
Notice of appointment 
Notice of Joint Administrators’ proposals 
Joint Administrators’ Proposals 
Creditors request for a physical meeting 
Notice of seeking decision by electronic voting to redress creditors 
Notice of seeking decision by electronic voting to trade creditors 
Proof of debt form for use by non-redress creditors 
Claim form for use by redress creditors 
Notice of approval of Administrators’ proposals 
Notice of extension of Administrators’ term of office 
Notice of proposed distribution 
Notice of Administrators' progress report 
1st Progress Report 
Notification of electronic voting 
Revised fee estimate and report on Administrators' time costs 
Form AM10 - Notice of Joint Administrators' Progress Report 
2nd Progress Report 

Howard Smith and Edward George Boyle are authorised to act as insolvency practitioners by the Institute of Chartered Accountants in England & Wales.

We are bound by the Insolvency Code of Ethics.

The Officeholders are Data Controllers of personal data as defined by the Data Protection Act 2018. Personal data will be kept secure and processed only for matters relating to the appointment. For further information, please see our Privacy Policy.

Contact Us

Case contact
Customer Service Centre:

Tel +0330 094 5695

Frequently Asked Questions

Useful Information